Frequently Asked Questions

1.- How far in advance should I order my custom wedding gown?

For a fully custom Clementina Couture gown designed from the ground up, we recommend beginning the process at least 6 months before your wedding date. This allows ample time for design development, fabric sourcing, fittings, and production.

If you're purchasing one of our existing sample gowns, we recommend allowing at least 4 months before your wedding. Rush orders may be available depending on our production schedule, and rush fees may apply.

2.- Where can I shop the Clementina Couture collection?

The Clementina Couture collection is exclusively available at Natty Bella Bridal Couture in Oceanside, California.

3.- How much does a consultation cost?

Our Custom Wedding Gown Consultation is $30.

If you're visiting to try on existing sample gowns that are currently available in-store, there is no consultation fee.

4.- How much does a custom gown cost?

Every Clementina Couture gown is individually designed and handcrafted, making each piece completely unique.

Because every design varies in complexity, fabrics, embellishments, and construction, pricing is provided during your consultation after we've discussed your vision and design details.

5.- What can I expect during my custom gown consultation?

Your consultation is the exciting first step in bringing your dream dress to life.

During your appointment, we'll:

  • Review your inspiration photos and ideas.
  • Discuss silhouettes, fabrics, lace, embellishments, and overall design.
  • Explore your wedding aesthetic and personal style.
  • Answer any questions about the custom process.
  • Provide a personalized quote based on the design we create together.

Our goal is to transform your vision into a one-of-a-kind couture gown that's uniquely yours.

6.- What is the custom gown purchase process?

Once you've decided to move forward with your custom gown, we'll guide you through every step of the journey.

Our process includes:

  1. An in-depth consultation to discuss your vision, inspiration, silhouettes, fabrics, and design details.
  2. Taking your measurements to ensure a personalized fit.
  3. Creating a custom mood board that captures every detail of your gown.
  4. Reviewing the final design with you for approval.
  5. Once everything is approved, production begins on your one-of-a-kind Clementina Couture gown.

Throughout the process, we'll work closely with you to ensure every detail reflects your vision and creates a gown you'll cherish forever.

7.- Can I customize one of your existing designs?

Yes! If you fall in love with one of our existing Clementina Couture designs, we can often customize elements such as fabrics, sleeves, necklines, trains, or embellishments to better reflect your personal style. We'll discuss all available customization options during your consultation.

8.- How many fittings are included?

The number of fittings depends on your gown and the complexity of the design. Most custom gowns require multiple fittings to achieve the perfect couture fit. We'll outline your fitting schedule during the design process.

9.- Do you offer plus-size custom gowns?

Absolutely. Every Clementina Couture gown is custom made for the individual bride. We proudly create gowns for brides of all sizes and believe every bride deserves a beautifully fitted, one-of-a-kind couture experience.

10.- Can I make changes after production begins?

Minor adjustments may be possible depending on where your gown is in production. Because each dress is custom made, significant design changes after approval may not be possible and could result in additional costs or extended production time.

11.- Do you ship internationally?

Yes! Clementina Couture proudly ships both domestically and internationally. Shipping rates and delivery times vary depending on your location and will be calculated at checkout. Please note that international customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

12.- Can I return or exchange my gown?

Because every Clementina Couture gown is either custom made or a limited couture piece, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed. Please review all measurements, sizing, and product details carefully before purchasing.

13.- How do I choose the correct size?

Each gown includes a detailed size guide to help you select the best fit. We recommend having your measurements taken by a professional bridal seamstress or tailor before placing your order.

If you're between sizes, we recommend ordering the larger size, as bridal gowns can be altered down for a more precise fit.

If you have questions about sizing before purchasing, we're happy to help.

14.- Will my gown need alterations?

Most bridal gowns require some alterations to achieve a perfect fit, even when the correct size is ordered. Alterations are a normal part of the bridal process and are not included with online purchases.

We recommend working with a professional bridal alterations specialist once your gown arrives.

15.- How long will it take to receive my gown?

Production and shipping timelines vary depending on whether you're purchasing a made-to-order gown or an in-stock sample.

Estimated production times are listed on each product page. Once your gown ships, you'll receive tracking information via email.

If you need your gown sooner, please contact us before placing your order to discuss rush availability.

16.- Can I rush my order?

Rush production may be available for select gowns depending on our production schedule. Additional rush fees may apply.

Please contact us before purchasing to confirm availability.

17.- What if I receive a damaged package?

Please inspect your package as soon as it arrives.

If your gown arrives damaged during shipping, contact us within 48 hours of delivery with photos of both the packaging and the gown so we can assist you with filing a shipping claim and determining the next steps.

18.- Can I make changes after placing my order?

Orders begin processing quickly to keep production on schedule.

If you need to request a change, please contact us as soon as possible. While we'll do our best to accommodate requests, changes cannot be guaranteed once production has begun.

19.- Will the gown look exactly like the photos?

We strive to photograph every gown as accurately as possible. However, slight variations in fabric texture, lace placement, beading, and color may occur due to the handcrafted nature of couture garments and differences in screen settings.

These unique details are part of what makes each Clementina Couture gown one of a kind.

20.- Do you offer customizations for online orders?

Some gowns may be eligible for customization, depending on the design.

If you're interested in modifying sleeves, necklines, trains, fabrics, or other design elements, please contact us before placing your order so we can discuss available options.

21.- Can I cancel my order?

Because materials are reserved and production begins shortly after purchase, we cannot accept cancellations once an order has been confirmed.

Please be certain of your purchase before completing checkout.

22.- Do you offer payment plans?

Payment plan availability depends on the collection and purchasing platform.

If financing or installment payments are available, the option will be displayed during checkout.

Visit our new collection

Check out what we have in the store now

Shopping Cart